FAQ

Q: I'm worried about buying online. How do I pay for items and is it secure? 

A. The new checkout is fully SSL encrypted and PCI compliant. For the processing side of things, see Stripes's security information.

https://stripe.com/help/security

We also accept payments using a popular online service called PayPal which enables you to send funds directly from a verified bank account or by using a credit card. They offer insurance protection against online fraud. It's safe, fast and convenient to use. To pay by paypal please email us at: [email protected] and we will send you a paypal payment request or invoice.

Q: Where is Coccolily clothing made?

 A. All Coccolily clothing is made in Montreal, Quebec, Canada.

Q:  What shipping methods do you use? 

A. We typically ship all items to our customers with UPS or DHL. We generally ship to the USA, United Kingdom, and within Canada. For any other countries please send a special request to: [email protected] and we will be happy to help you.